Refund policy

Last updated: November 2, 2026

We want you to love what you ordered. This policy explains how returns, exchanges, and refunds work at Legacy 1711. If anything here is unclear, email us at carveyourlegacy@legacy1711.com before you ship anything back. Please do not ship a return without a return authorization from us.

How to start a return

Email carveyourlegacy@legacy1711.com with your order number and the item you want to return. We will reply with a return authorization and the address to use. Ship only to the address in your authorization email.

Our returns address is:

Legacy 1711
2616 Shallowford Ct
Graham, NC 27253

Please use a trackable shipping method and keep your tracking receipt. If a return arrives without proof of delivery, we cannot issue credit for it. Return packages must include your order number and the return authorization.

7 day return window

You have 7 days after receiving your order to request a return. Items must be unworn, unwashed, and in their original condition, with tags attached and in the original packaging where applicable. Items that show wear, stains, makeup, deodorant, or other signs of use cannot be accepted.

Made to order items

Most Legacy 1711 apparel is made to order through print on demand. Each piece is produced for you after you order it, so it cannot be restocked or resold. Made to order and personalized items are final sale and cannot be returned or exchanged because you changed your mind or ordered the wrong size or color. Please check the sizing chart on the product page before you order.

This final sale rule does not apply when we get it wrong. If your item arrives damaged, defective, misprinted, or just plain wrong, we will make it right. See below.

Damaged, defective, or wrong items

Please inspect your order when it arrives and contact us within 7 days of delivery if anything is damaged, defective, misprinted, or incorrect. Send us your order number and clear photos of the problem. That 7 day window matters because it gives us time to file a claim with our print provider on your behalf.

If the problem is ours, we will replace the item or refund you at our discretion, and we will cover the return shipping when a return is needed. You do not need to contact our print provider, and please do not ship anything to a printer warehouse. We handle provider claims ourselves.

What you get back

Approved returns on eligible in stock items requested within 7 days after delivery are refunded as store credit in the form of a Legacy 1711 E-Gift Card, sent to your email. Your E-Gift Card covers the purchase price of the item and any tax you paid on it. It does not cover your original shipping charges.

We will process your return within 14 business days after it arrives at our returns address. We will email you when your store credit is issued.

Your E-Gift Card balance stays good for at least 5 years from the date it is issued. We do not charge dormancy or inactivity fees on it. E-Gift Cards cannot be redeemed for cash except where the law requires it. Treat your E-Gift Card like cash. We cannot replace a lost or stolen card.

Exchanges

We do not offer direct exchanges. The fastest way to get a different size or item is to return your item under this policy for store credit, then place a new order for what you want.

Return shipping costs

You pay the cost of shipping a return back to us, except when the return is because we sent a damaged, defective, or wrong item. In that case we cover it. If the address in your authorization is a PO box, please ship with USPS. Private carriers such as UPS and FedEx generally cannot deliver to a standard PO box, and a return sent that way may come back to you.

Items that cannot be returned

• E-Gift Cards.
• Digital downloads once they have been delivered, except when the file itself is defective. If your download does not work, email us and we will replace the file or refund you.
• Personalized or custom items, except when they arrive damaged, defective, or wrong.
• Sale and clearance items, except when they arrive damaged, defective, or wrong.

Orders with a wrong address or that go unclaimed

Please double check your shipping address before you order. If a package comes back because the address was wrong or it went unclaimed, contact us and we will arrange reshipment. You will be responsible for the reshipping cost in that case.

Lost packages

If your order has not arrived within the delivery window in our Shipping Policy, email us with your order number. We will trace the shipment with the carrier and our provider, and we will replace it or refund you at our discretion.

Questions

Email carveyourlegacy@legacy1711.com for any return question. We read every message and we will get back to you as soon as we can.